Child Trust Fund (CTF) Agreement and Terms
Table of Contents
1. Introduction
2. About Turner Lewis Limited
3. Service Fee and Invoicing
4. Cancellation Fee
5. Cooling-Off Period
6. Client Responsibilities
7. Breach of Client Responsibilities
8. Payment Terms
9. Communication Clause
10. Governing Law and Jurisdiction
11. Severability Clause
12. Client’s Right to Withdraw Consent
13. Document Retention Policy
14. Dispute Resolution
15. Limitation of Liability
16. Amendment Clause
17. Force Majeure
18. Authority to Act on Client’s Behalf
19. Non-Payment and Debt Recovery
20. Data Protection and Confidentiality
21. Entire Agreement

1. Introduction
We are delighted that you have chosen Turner Lewis Limited (“the Company”) to assist you
in locating your Child Trust Fund (CTF). Our dedicated team of specialists will guide you
throughout the entire process. You can contact us at ctf@turnerlewis.co.uk.

2. About Turner Lewis Limited
Please note that Turner Lewis Limited is not regulated by the Financial Conduct Authority
(FCA), as we do not offer financial advice. Our services are limited to assisting clients in
locating their CTFs.

3. Service Fee and Invoicing
Service Fee: Our service fee is 25% + VAT of the total funds within your CTF. This means that
the total amount you pay, including VAT, will be 25% + VAT of your CTF balance.
Initial Invoice: Upon successfully locating your CTF, we will issue an initial invoice for £420.
You are required to provide official documentation or evidence of the actual balance of your
CTF within 14 days of receiving the invoice. Upon receipt of this evidence, we will adjust the
invoice to 25% + VAT of the actual CTF balance. This adjustment may result in either a
reduction or an increase of the initial invoice amount, depending on the actual balance.

Examples:
• If your CTF balance is £2000, the adjusted fee would be £500 (25% + VAT of £2000).
• If your CTF balance is £5000, the adjusted fee would be £1250 (25% + VAT of £5000).

Failure to Provide Evidence: If you fail to provide evidence of the CTF balance within 14 days,
the initial invoice amount of £420 will become due and payable.
No Win, No Fee Basis: Our service operates on a no win, no fee basis. If we are unable to
locate your CTF, you will not be charged. However, if it is determined that you have already
accessed your CTF prior to engaging our services, an administrative fee of £50 will be
applicable for the work conducted. This administrative fee is an exception to the “no win, no
fee” policy. This fee will be reduced to £25 if paid within 14 days of the invoice date.

4. Cancellation Fee
A cancellation fee of £150 plus VAT may apply if you cancel the service after the cooling-off
period or if you breach client responsibilities as outlined in this agreement.

5. Cooling-Off Period
• Right to Cancel: You have a 14-day cooling-off period in compliance with UK
consumer protection laws.

• Exclusion of Cooling-Off Period: The 14-day cooling-off period does not apply if the
service has been fully completed within this period, with your prior express consent
and acknowledgment that you will lose the right to cancel once the service is fully
performed.

• Cancellation Process: To cancel during the cooling-off period, please contact us at
ctf@turnerlewis.co.uk with your request.

6. Client Responsibilities
• Accurate Information: You agree to provide accurate and complete information and
documentation required to locate and access your CTF.
• Notification of Funds: You must notify us upon receipt of any funds from your CTF.
• Provide Evidence: You must provide official documentation or evidence of the actual
balance of your CTF within 14 days of receiving the initial invoice. Acceptable forms
of documentation may include, but are not limited to, CTF provider statements or
official letters from HMRC.
• Authority to Act: You authorise us to contact and share necessary information with
any of the 51 active CTF providers and HM Revenue & Customs (HMRC) on your
behalf to facilitate the location and maturity of your CTF.
• Maturity Instructions: You consent to us submitting maturity instructions on your
behalf to ensure that funds are paid directly into your bank account only, and not
into any third party’s account.
• Timely Communication: You agree to respond promptly to our requests for
information or documentation to avoid delays in the service.

7. Breach of Client Responsibilities
• Consequences: Failure to adhere to your responsibilities may result in delays,
additional fees, or termination of this agreement.
• Cancellation Fee: A cancellation fee as outlined in Section 4 may be applied.
• Notification: We will notify you of any breaches and provide an opportunity to rectify
the situation within 7 days.

8. Payment Terms
• Payment Due: Payment of the service fee is due within 14 days of the final invoice
amount being determined. The final invoice amount will be determined after you
provide evidence of the actual CTF balance and we adjust the initial invoice
accordingly.
• Accepted Payment Methods: We accept credit cards, debit cards, and bank transfers.
• Late Payment Penalties: Late payments may incur interest at a rate of 2% per month
on the outstanding amount.
• Debt Recovery: In cases of non-payment, we reserve the right to initiate debt
recovery procedures, including legal action and involvement of debt collection
agencies. You may be responsible for any additional costs incurred during this
process.
• Credit Reporting: Non-payment may be reported to credit reference agencies, which
could affect your credit rating.

9. Communication Clause
• Methods of Communication: We will communicate with you via email and telephone.
• Response Time: We will endeavour to respond to all your inquiries within 5 business
days (Monday to Friday, excluding public holidays in England and Wales).
• Record Keeping: All communications may be recorded and retained for compliance
and quality assurance purposes.

10. Governing Law and Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of England
and Wales. Any legal action or proceeding arising under this agreement shall be brought
exclusively in the courts of England and Wales.

11. Severability Clause
If any provision of this agreement is found to be invalid or unenforceable, the remaining
provisions will continue to be valid and enforceable to the fullest extent permitted by law.

12. Client’s Right to Withdraw Consent
• Withdrawal of Consent: You have the right to withdraw your consent for the use of
your personal data at any time by providing written notice to us.
• Obligations: While you have the right to withdraw consent for the use of your
personal data, this withdrawal does not negate your existing contractual obligations,
including your responsibility to pay any applicable service fees or cancellation fees
incurred up to the point of withdrawal, or for services already rendered.
• Service Termination: Withdrawal of consent may result in the termination of services
if we cannot perform our obligations without the use of your personal data.

13. Document Retention Policy
• Retention Period: We will retain client documents and personal data for a period of 7
years from the date of the last transaction.
• Data Protection: All personal data will be handled in compliance with the Data
Protection Act 2018 and the General Data Protection Regulation (GDPR).

14. Dispute Resolution
• Mediation: Any disputes arising out of or in connection with this agreement shall first
be resolved through mediation.
• Arbitration: If mediation fails, the dispute shall be settled by binding arbitration in
accordance with the rules of the London Court of International Arbitration (LCIA) or
Centre for Effective Dispute Resolution (CEDR).
• Costs: Each party will be responsible for their own costs incurred during dispute
resolution procedures.

15. Limitation of Liability
• Liability Cap: Our liability to you for any claim arising out of or in connection with the
provision of services shall be limited to the amount of fees paid by you for the
services.
• No Indirect Damages: We shall not be liable for any indirect, special, economic, or
consequential damages, including loss of profits or data.

16. Amendment Clause
• Written Modifications: This agreement may only be amended or modified by a
written document signed by both the Client and the Company.
• Updates: We reserve the right to update our terms and conditions. Any significant
changes will be communicated to you in writing.

17. Force Majeure
• No Liability: The Company shall not be liable for any failure to perform its obligations
under this agreement if such failure results from circumstances beyond the
Company’s reasonable control.
• Examples: This includes but is not limited to natural disasters, acts of war or
terrorism, pandemics, government restrictions, or technical failures.
• Notification: We will notify you as soon as practicable of any force majeure event
affecting our ability to perform our obligations.

18. Authority to Act on Client’s Behalf
• CTF Providers and HMRC: You authorise us to contact and share relevant information
with any of the 51 active CTF providers and HMRC on your behalf to locate your CTF.
This authorization is necessary to streamline the process, as providers require explicit
consent. This includes, but is not limited to:

o The Co-operative Bank Plc
o Yorkshire Building Society
o Walker Crips Investment Management Limited
o Transport Friendly Society Limited
o Suffolk Building Society
o Smart Money Cymru Credit Union Limited
o Skipton Building Society
o Shepherds Friendly Society Limited
o Sheffield Mutual Friendly Society Limited
o Scottish Friendly Asset Managers Limited
o Royal London Mutual Insurance Society Limited
o Royal Bank of Scotland Plc (RBS)
o Red Rose Friendly Society Limited
o Rechabite Friendly Society Limited (Healthy Investment)
o Pilling & Co Stockbrokers Ltd
o Nottingham Building Society
o Neath Port Talbot Credit Union (Celtic CU)
o Nationwide Building Society
o Monmouthshire Building Society
o Methodist Chapel Aid Limited
o Merthyr Tydfil Borough Credit Union Limited
o London Mutual Credit Union Limited
o Independent Order of the Oddfellows (formerly Druids Sheffield Friendly
Society)
o Llanelli and District Credit Union Limited (SAVEeasy)
o Leicester Credit Union Ltd (Clockwise CU)
o Leeds City Credit Union Limited
o Leeds Building Society
o Killik & Co LLP (Killik & Co)
o Hull and East Yorkshire Credit Union Limited
o HSBC Trust Company (UK) Ltd (HSBC)
o Hanley Economic Building Society
o Hampshire Credit Union Limited (Wessex CB)
o Greater Govan Credit Union Limited
o Great Western Credit Union Limited
o Glasgow Credit Union Ltd
o Gateway Credit Union Limited
o Furness Building Society
o Forester Life Limited (Foresters)
o Family Equity Plan Limited (One Family)
o Erewash Credit Union Limited (Derbyshire CB)
o Equiniti Financial Services Limited (EQi)
o Earl Shilton Building Society
o Dragonsavers Credit Union Limited
o Columbia Threadneedle Management Limited
o Citysave Credit Union Limited
o Chorley and District Building Society
o Cardiff and Vale Credit Union Limited
o Cambridge Building Society
o Cambrian Credit Union Ltd
o Bridgend Lifesavers Credit Union Limited
o Ancient Order of Foresters Friendly Society Limited
• Maturity Instructions: We are authorised to submit maturity instructions on your
behalf to ensure that the funds are paid directly into your bank account only.
19. Non-Payment and Debt Recovery
• Initial Reminder: If payment is not received by the due date, we will send an initial
reminder notice.
• Final Demand: Failure to respond to the initial reminder may result in a final demand
notice.
• Debt Collection: Continued non-payment may lead to your account being passed to a
debt collection agency.
• Legal Action: We reserve the right to initiate legal proceedings to recover outstanding
debts.
• Additional Costs: You may be liable for any additional costs incurred during the debt
recovery process, including legal fees and court costs.

20. Data Protection and Confidentiality
• Compliance: We will process your personal data in accordance with the Data
Protection Act 2018 and GDPR.
• Use of Data: Your personal data will be used solely for the purposes of providing the
services outlined in this agreement.
• Third-Party Sharing: We will only share your information with CTF providers, HMRC,
and other necessary parties as authorised by you.
• Security: We implement appropriate technical and organisational measures to
protect your data against unauthorised access, alteration, disclosure, or destruction.

21. Entire Agreement
• Supersession: This agreement constitutes the entire agreement between you and the
Company and supersedes all prior understandings or agreements, whether written or
verbal.
• No Waiver: No waiver by the Company of any breach of the agreement by the Client
shall be considered a waiver of any subsequent breach of the same or any other
provision.
Alternative Free Option
Please be aware that you also have the option to locate your Child Trust Fund for free
directly through HM Revenue & Customs (HMRC). However, our dedicated team has
successfully assisted thousands of clients, providing comprehensive results and peace of
mind.

Company Details
Turner Lewis Limited Registered Office: Rico House, George Street, Manchester, M25 9WS
Company Number: 08510914 ICO Number: ZB658099 Contact Email: ctf@turnerlewis.co.uk
Address: 78 Leicester Rd, Salford, Greater Manchester, England, M7 4AR
By engaging our services, you acknowledge that you have read, understood, and agree to be
bound by these terms and conditions.