Child Trust Fund (CTF) Agreement and Terms

Introduction
Service Fee and Invoicing
Cancellation Fee
Cooling-Off Period
Client Responsibilities
Breach of Client Responsibilities
Payment Terms
Communication Clause
Governing Law and Jurisdiction
Severability Clause
Client’s Right to Withdraw Consent
Document Retention Policy
Dispute Resolution
Limitation of Liability
Amendment Clause
Force Majeure
Authority to Act on Client’s Behalf
Non-Payment and Debt Recovery
Data Protection and Confidentiality
Entire Agreement

1. Introduction

We are delighted that you have chosen Turner Lewis Limited (“the Company”) to assist you in locating your Child Trust Fund (CTF). Our dedicated team of specialists will guide you throughout the entire process. You can contact us at [email protected].

Please note that Turner Lewis Limited is not regulated by the Financial Conduct Authority (FCA), as we do not offer financial advice. Our services are limited to assisting clients in locating their CTFs.

2. Service Fee and Invoicing

Service Fee: Our service fee is 25% plus VAT of the total funds within your CTF, capped at a maximum of £350 plus VAT (£420 total).
Maximum Fee: The maximum fee you will pay is £350 plus VAT (£420 total).
Initial Invoice: We will initially invoice you for £420 (£350 plus VAT).
Invoice Adjustment: You must provide evidence of your CTF’s balance within 14 days of receiving the invoice so that we can adjust the invoice accordingly to reflect 25% plus VAT of your CTF balance. If 25% plus VAT of your CTF balance is less than £420, we will reduce the invoice to that amount. If it is equal to or more than £420, the fee remains at £420, which is the maximum fee.
No Win, No Fee Basis: Our service operates on a no win, no fee basis. If we are unable to locate your CTF, you will not be charged.

3. Cancellation Fee

A cancellation fee of £150 plus VAT may apply if you cancel the service after the cooling-off period or if you breach client responsibilities as outlined in this agreement.

4. Cooling-Off Period

Right to Cancel: You have a 14-day cooling-off period in compliance with UK consumer protection laws.
Exclusion of Cooling-Off Period: The 14-day cooling-off period does not apply if the service has been fully completed within this period, with your prior express consent and acknowledgment that you will lose the right to cancel once the service is fully performed.
Cancellation Process: To cancel during the cooling-off period, please contact us at [email protected] with your request.

5. Client Responsibilities

Accurate Information: You agree to provide accurate and complete information and documentation required to locate and access your CTF.
Notification of Funds: You must notify us upon receipt of any funds from your CTF.
Authority to Act: You authorise us to contact and share necessary information with any of the 51 active CTF providers and HM Revenue & Customs (HMRC) on your behalf to facilitate the location and maturity of your CTF.
Maturity Instructions: You consent to us submitting maturity instructions on your behalf to ensure that funds are paid directly into your bank account only, and not into any third party’s account.
Timely Communication: You agree to respond promptly to our requests for information or documentation to avoid delays in the service.

6. Breach of Client Responsibilities

Consequences: Failure to adhere to your responsibilities may result in delays, additional fees, or termination of this agreement.
Cancellation Fee: A cancellation fee as outlined in Section 3 may be applied.
Notification: We will notify you of any breaches and provide an opportunity to rectify the situation within 7 days.

7. Payment Terms

Payment Due: Payment is due within 14 days of us successfully locating your CTF and issuing the invoice.
Accepted Payment Methods: We accept credit cards, debit cards, and bank transfers.
Late Payment Penalties: Late payments may incur interest at a rate of 2% per month on the outstanding amount.
Debt Recovery: In cases of non-payment, we reserve the right to initiate debt recovery procedures, including legal action and involvement of debt collection agencies. You may be responsible for any additional costs incurred during this process.
Credit Reporting: Non-payment may be reported to credit reference agencies, which could affect your credit rating.

8. Communication Clause

Methods of Communication: We will communicate with you via email and telephone.
Response Time: We will endeavor to respond to all your inquiries within 5 business days.
Record Keeping: All communications may be recorded and retained for compliance and quality assurance purposes.

9. Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of England and Wales.
Any legal action or proceeding arising under this agreement shall be brought exclusively in the courts of England and Wales.

10. Severability Clause

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

11. Client’s Right to Withdraw Consent

Withdrawal of Consent: You have the right to withdraw your consent for the use of your personal data at any time by providing written notice to us.
Obligations: Withdrawal of consent does not exempt you from fulfilling contractual obligations, including payment of any applicable fees, such as service fees or cancellation fees.
Service Termination: Withdrawal of consent may result in the termination of services if we cannot perform our obligations without the use of your personal data.

12. Document Retention Policy

Retention Period: We will retain client documents and personal data for a period of 7 years from the date of the last transaction.
Data Protection: All personal data will be handled in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

13. Dispute Resolution

Mediation: Any disputes arising out of or in connection with this agreement shall first be resolved through mediation.
Arbitration: If mediation fails, the dispute shall be settled by binding arbitration in accordance with the rules of the Arbitration Institute.
Costs: Each party will be responsible for their own costs incurred during dispute resolution procedures.

14. Limitation of Liability

Liability Cap: Our liability to you for any claim arising out of or in connection with the provision of services shall be limited to the amount of fees paid by you for the services.
No Indirect Damages: We shall not be liable for any indirect, special, economic, or consequential damages, including loss of profits or data.

15. Amendment Clause

Written Modifications: This agreement may only be amended or modified by a written document signed by both the Client and the Company.
Updates: We reserve the right to update our terms and conditions. Any significant changes will be communicated to you in writing.

16. Force Majeure

No Liability: The Company shall not be liable for any failure to perform its obligations under this agreement if such failure results from circumstances beyond the Company’s reasonable control.
Examples: This includes but is not limited to natural disasters, acts of war or terrorism, pandemics, government restrictions, or technical failures.
Notification: We will notify you as soon as practicable of any force majeure event affecting our ability to perform our obligations.

17. Authority to Act on Client’s Behalf

CTF Providers and HMRC: You authorise us to contact and share relevant information with any of the 51 active CTF providers and HMRC on your behalf to locate your CTF. This includes, but is not limited to:
- The Co-operative Bank Plc
- Yorkshire Building Society
- Walker Crips Investment Management Limited
- Transport Friendly Society Limited
- Suffolk Building Society
- Smart Money Cymru Credit Union Limited
- Skipton Building Society
- Shepherds Friendly Society Limited
- Sheffield Mutual Friendly Society Limited
- Scottish Friendly Asset Managers Limited
- Royal London Mutual Insurance Society Limited
- Royal Bank of Scotland Plc (RBS)
- Red Rose Friendly Society Limited
- Rechabite Friendly Society Limited (Healthy Investment)
- Pilling & Co Stockbrokers Ltd
- Nottingham Building Society
- Neath Port Talbot Credit Union (Celtic CU)
- Nationwide Building Society
- Monmouthshire Building Society
- Methodist Chapel Aid Limited
- Merthyr Tydfil Borough Credit Union Limited
- London Mutual Credit Union Limited
- Independent Order of the Oddfellows (formerly Druids Sheffield Friendly Society)
- Llanelli and District Credit Union Limited (SAVEeasy)
- Leicester Credit Union Ltd (Clockwise CU)
- Leeds City Credit Union Limited
- Leeds Building Society
- Killik & Co LLP (Killik & Co)
- Hull and East Yorkshire Credit Union Limited
- HSBC Trust Company (UK) Ltd (HSBC)
- Hanley Economic Building Society
- Hampshire Credit Union Limited (Wessex CB)
- Greater Govan Credit Union Limited
- Great Western Credit Union Limited
- Glasgow Credit Union Ltd
- Gateway Credit Union Limited
- Furness Building Society
- Forester Life Limited (Foresters)
- Family Equity Plan Limited (One Family)
- Erewash Credit Union Limited (Derbyshire CB)
- Equiniti Financial Services Limited (EQi)
- Earl Shilton Building Society
- Dragonsavers Credit Union Limited
- Columbia Threadneedle Management Limited
- Citysave Credit Union Limited
- Chorley and District Building Society
- Cardiff and Vale Credit Union Limited
- Cambridge Building Society
- Cambrian Credit Union Ltd
- Bridgend Lifesavers Credit Union Limited
- Ancient Order of Foresters Friendly Society Limited
Maturity Instructions: We are authorised to submit maturity instructions on your behalf to ensure that the funds are paid directly into your bank account only.

18. Non-Payment and Debt Recovery

Initial Reminder: If payment is not received by the due date, we will send an initial reminder notice.
Final Demand: Failure to respond to the initial reminder may result in a final demand notice.
Debt Collection: Continued non-payment may lead to your account being passed to a debt collection agency.
Legal Action: We reserve the right to initiate legal proceedings to recover outstanding debts.
Additional Costs: You may be liable for any additional costs incurred during the debt recovery process, including legal fees and court costs.

19. Data Protection and Confidentiality

Compliance: We will process your personal data in accordance with the Data Protection Act 2018 and GDPR.
Use of Data: Your personal data will be used solely for the purposes of providing the services outlined in this agreement.
Third-Party Sharing: We will only share your information with CTF providers, HMRC, and other necessary parties as authorised by you.
Security: We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

20. Entire Agreement

Supersession: This agreement constitutes the entire agreement between you and the Company and supersedes all prior understandings or agreements, whether written or verbal.
No Waiver: No waiver by the Company of any breach of the agreement by the Client shall be considered a waiver of any subsequent breach of the same or any other provision.

Alternative Free Option

Please be aware that you also have the option to locate your Child Trust Fund for free directly through HM Revenue & Customs (HMRC). However, our dedicated team has successfully assisted thousands of clients, providing comprehensive results and peace of mind.

Company Details

Turner Lewis Limited trading as TL Claims
Registered Office: Rico House, George Street, Manchester, M25 9WS
Company Number: 08510914
ICO Number: ZB658099
Contact Email: [email protected]
Address: 78 Leicester Rd, Salford, Greater Manchester, England, M7 4AR

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.